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Privacy policy

We at Smart pet beds understand that your privacy is extremely important and we would like to thank you in advance for your trust. Our Privacy Policy applies to our website products and services.

This Privacy policy explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. There’s a lot of information here, but we want to be as open and transparent about how smartpetbeds.co.uk uses and protects your data.
We may on occasion need to update this Privacy Notice. We will notify you of any significant changes, but you’re welcome to come back and check it whenever you wish. When you are using the smartpetbeds.co.uk website, Smart pet beds is the data controller.
Legal basis
There are a number of different reasons for which a company may collect and process your personal data which fall under the data protection laws, including:
Consent
In specific situations, we can collect and process your data with your consent, such as when you tick a box to receive email newsletters. We will always advise you which data is necessary in connection with a particular service.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations. If you order an item from us we will collect your address details to deliver your purchase, and pass them to our courier.
Legal compliance
If the law requires us to, we may need to collect and process your data. We can pass on details of people involved in fraud or other criminal activity affecting smartpetbeds.co.uk to law enforcement services.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. Such as, we will use your purchase history to send you or make available personalised offers.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to make it easier to navigate our website, to help protect your information and to collect information required to make it easier for us to understand what products interest our community. The help menu on the menu bar of most browsers will inform you about how to prevent your browser from accepting new cookies, to notify you when you receive a new cookie and how to disable cookies. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. This privacy policy sets out how Smart pet beds uses and protects any information that you give Smart pet beds when you use this website. Smart pet beds is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by
which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Smart pet beds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect

We may collect the following information:

 

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We do not store credit card or payment details

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from
the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@smartpetbeds.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). A small fee will be payable. If you would like a copy of the information held on you please contact via admin@smartpetbeds.co.uk or write to the address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
List of cookies we collect

The table below lists the cookies we collect and what information they store.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.

LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Does Smart pet beds Share the Information we Receive?
Your information is extremely important to us and our business is not about selling your information or giving it away, without your prior written approval. The information we collect from our members is intended to improve customer service. Third Party Service Providers such as companies and individuals who to help fulfil orders, deliver products, perform data analysis, offer guidance to our marketing department, provide customer service and process credit card payments are solely performing functions on our behalf. They must have access to the personal information required to perform and complete their duties and functions. If you
do not wish to receive promotional material you may ask to be removed from our mailing list at any time. With your consent you will receive notice if and when information about you might be sent to third parties and you will have the opportunity to agree or refuse to agree to the sharing of your information at that time.
How secure is the information you hold about me?
Our work is to ensure the protection of your information while it's being transmitted and to continue to provide a secure website and database. We maintain procedural safeguards to protect your information that is collected, stored and disclosed. It is extremely important for you to protect your user login and password from unauthorised access on the computer you use to access your Smart pet beds account. Make sure to completely sign off your account when using a shared computer. Smart pet beds cannot be held liable for any types of tampering, database errors or fraud.
Are persons under the age of 18 allowed to use Smart pet beds?

Smart pet beds has a strict policy of selling its products to adults aged 18 years and older. If Smart pet beds believes there is information in our hands from a person under the age of 18 years that has breached our policy, all the account information relating to this person will be deleted immediately.


Privacy Policy Changes & Revisions
Like all businesses, Smart pet beds will undergo constant changes, meaning that our Privacy Policy and the Conditions of Use change as well. Please check our website on a regular basis and note any recent changes and revisions. From time to time, we may also send out periodic reminders of our notices and conditions, unless you have instructed us not to do so. Unless stated otherwise, our current Privacy Notice applies to all the information we have about you and your account. We stand firm behind the promises we make and will never materially change our practices and policies to make them less protective of the information collected about our customers without the consent of customers affected thereby.